Purchase of Flowers

Flowers will be as ordered by the customer provided that, in bouquets and floral arrangements, due to circumstances such as lack of supply or seasonal absence of flowers, florist will substitute with a flower variety as close to the preferred choice of the customer.

Delivery of Flowers

Delivery of flowers will be made as soon as practical and orders will be delivered the same day if the order is placed by 4.00pm for the local area and by 2.00pm for the other metropolitan areas. Delivery cost will be based on your postcode.

Deliveries with a specified time will incur a higher charge because the courier company will charge a VIP fee. Please note that we do not deliver on Sundays. If you wish not to pay delivery charges, you have an option to collect it from our store in Westmead. We only supply our own flower arrangements made in our own store; therefore we do not offer interstate or overseas delivery facility.

Terms of Payment

Payment of flowers must be made prior to delivery using your Paypal account. All functions or special events shall provide a deposit of fifty percent at time of order and balance upon delivery of flowers to the function or special event. Please contact through email at orders@flowercity.com.au for event related orders.

Cancellation Fees

All purchases of flowers are subject to the following conditions

1 Bouquet under $50.00 must be canceled 24 hours prior to the delivery otherwise full price paid.

2 Floral arrangements and bouquets over $50.00 must be canceled seven days from ordering otherwise full price must be paid.

3 Functions and special events deposit will be forfeited if canceled at any time.

Returns and Refunds

FlowerCity handles returns and refunds in a manner that is compliant with the legislation that governs consumer protection in Australia. Each of our arrangements is crafted by hand by one of our skilled florists, who pays close attention to the tiniest of particulars while they work. In the case that you have any questions or concerns regarding the status of your purchase, we kindly ask that you give our helpful staff a call at the following number: (02) 9635 7117. We are more than willing to work with you to come up with feasible resolutions, and we are aware that the specifics of each instance are unique varies situation to situation.


As a matter of thumb, the majority of flowers should remain fresh for at least twenty-four hours. We take great pleasure in the quality and freshness of our flowers, and we make every effort to provide customers with information on the estimated lifespan of all of our flowers at the time of purchase. Once you have the flowers in your hands, we will also offer you straightforward instructions on how to care for them so that they last as long as possible. If your flowers only live for less than 24 hours and you have followed all of the care recommendations that were provided, then FlowerCity may offer to replace them at no additional cost to you. In order to get the returns process started, you will need to provide an image of the merchandise.
You will be responsible for returning the original goods to us so that we may investigate any quality control concerns with our vendors and follow up on them with them. If the original flowers have been thrown away or the photographs have been lost, we are unable to make the necessary arrangements to re-send you a bouquet of fresh flowers.


Instore purchases

In the case that the goods or items are faulty or broken, and only in circumstances where no other resolution can be found, a refund may be granted in the form of in-store credit only. Refunds will not be issued for a change of mind or an erroneous decision.

Online and telephone purchases

Refunds will not be made for change of mind or incorrect selection however, in the event the goods or products are faulty or broken and only in instances where no other resolution can be reached, a refund may be processed in the form of in-store credit only
Replacements and Refunds may be provided where quality is not to our regular standards or in extenuating circumstances. Each flower is unique, and so too are your requirements and concerns surrounding your order. For that reason, we ask that you please call us at (02) 9635 7117 within 24 hours of receipt of your flowers. This allows us the best amount of time to discuss options available for resolving any concerns.

Product Variations

Every effort is made to ensure we replicate the product as close to the picture as possible, including flower varieties and colour selections. Due to seasonal and product availability, there may be occasions where substitution of flower or container may be required. The overall look and colour scheme of the arrangement is our priority and all substitutions are of the same or higher value and suitability. Only in circumstances where the contents vary dramatically will the customer be notified beforehand.

All requests for a refund must be accepted by a shop manager or by Flowercity's director before they can be processed. Refunds are issued at the sole discretion of FlowerCity.