Flowers will be as ordered by the customer provided that in bouquets and floral arrangements due to the circumstances of lack of supply or seasonal absence the florist substitutes with a flower variety as close to the preferred choice of the customer.
Delivery of flowers shall be made as soon as practical and orders will be delivered
the same day if the order is placed by 2.00pm
for the local area and by 12.00pm for the other metropolitan areas. All local
deliveries will incur an $12.00 delivery fee. Outside
the local deliveries will incur a $20.00 delivery fee (Sydney area only).
Deliveries with a specified time will incur a higher charge because the courier
company will charge a VIP fee.
Please note that we do not deliver on Sundays.
We only supply our own flower arrangements made in our own store; therefore we do not offer an interstate or overseas delivery facility.
Payment of flowers to be cash, cheque or Credit Card prior to delivery. All
functions or special events shall provide a deposit of fifty
percent at time of order and balance upon delivery of flowers to the function
or special event
All purchases of flowers are subject to the following conditions
1. Bouquets under $50.00 must be cancelled 24 hours prior to delivery otherwise
full price paid.
2. Floral arrangements and bouquets over $50.00 must be cancelled seven days
from ordering otherwise full price must be paid.
3. Functions and special events deposit will be forfeited if cancelled at any
time.
Any claims for poor quality or no receipt should be made within 24 hours. We cannot take responsibility for a complaint that is made 5 days later as flowers are a perishable item.
We will not exchange or refund any goods unless it is proven that the goods received were damaged or of poor quality.